Terms & Conditions

Cancellation/Late Policy

River Reflexology Clinic is a small practice and during busy times, space is limited. Appointments are booked at a time that is mutually agreeable.  If you are unable to attend an appointment please give 24 hours’ notice to avoid charges being incurred. The more notice given affords us the opportunity to offer an appointment to someone else. Your commitment to your appointment time is very much appreciated. You can contact the clinic via phone, or by email. 

If you are unable to give a reasonable time of advance notice you may be charged 50% of the treatment cost. Anyone who either forgets or consciously chooses to forgo their appointment with no contact will be considered a “no-show”. They will be charged 50% of the treatment cost for their “missed” appointment. Genuine reasons for a cancellation/no-show will be accepted and understood.

If you are running late you will of course still be taken but we would appreciate if you can let us know as close to your appointment time as possible. However please understand that your appointment may be shorter than usual in order to honour the next customer’s booking.  

Third-Party Shop

Lorna Kennedy, River Reflexology Clinic is an independent consultant for Neal’s Yard Remedies and all purchases via the shop link on this website is a third-party sale. Refer to Terms & Conditions.

Disclaimer:

Reflexology is a complementary therapy and does not take the place of a medical examination by a qualified Doctor. If you have any underlying illness or are concerned for your physical or mental health, please consult your GP prior to booking an appointment.

Note: Reflexology is not a substitute for medical treatment nor is it a diagnostic system. Always consult a GP or other health professional for medical attention and advice.